Customer contact solutions for Unified Communications, Business Process Management, and Analytics
Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our premise (CPE), cloud (CaaS)and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management.
Keywords: call center, hosted call center, cloud call center, call center software, call center technology, call center solutions, ivr, acd, VoIP, predictive dialer, predictive dialers, predictive dialing, predictive dialer software, predictive dialing software, ivr systems, acd systems, automatic call distribution, phone system, data analytics, speech analytics, best time to call, workforce management
Interview Q&A
How long have you been in business?
Noble Systems has been providing contact center technology solutions for almost three decades. The Noble platform was first developed and sold in 1985. Noble Systems was incorporated in 1989 to continue the development, marketing and support of its innovative suite of smart contact center technology products.
What is your primary product or service?
Noble Systems Corporation (NSC) is a global leader in the customer communications industry, providing the world's best 'total solution' value in Contact Center, Workforce Management, and Analytics technologies. Noble Systems specializes in flexible contact center software and hardware that is tailored to meet each client’s unique business needs. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, and resource management tools for companies of all sizes, from enterprise organizations to small and mid-sized businesses. Our Premise (CPE), Cloud (CaaS), and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended omnichannel processing, compliance, recording and monitoring, IVR, messaging, interaction analytics, campaign strategy and decisioning, compliance, workforce engagement, and gamification.
How did you first become interested in your line of business? (if owner) - What is your background? (If owner or store manager)
Noble Systems Corporation (NSC) was started as a technical-communications company built around a solid foundation of call center management experience. A pioneer within the industry, founder James K. Noble, Jr. utilized early predictive dialing software in the operation of his own call centers. Realizing the benefits of automating the calling process, Mr. Noble began to focus on ways to improve the technologies. Seeking a balance between functionality, flexibility and affordability, he assembled a team of experienced call center professionals. Their working knowledge of the industry was the force behind the creation of an innovative system. In 1985, their efforts were rewarded with the design and development of a superior predictive dialer and the Noble® solution was born.
Recognizing the need for advanced call automation among his colleagues, Mr. Noble began selling the system to others in the industry. Noble Systems Corporation was officially formed in 1989 to further the distribution and support of the Noble suite. The company hit the ground running, supplying the call center industry with a revolutionary and proven product and an experienced support team.
Noble Systems has been growing ever since, with a focus on identifying new technologies and new applications to improve the management and efficiency of customer contacts, and providing its clients with these new tools to help them take advantage of new opportunities. Our clients help drive innovation by submitting feature requests and considerations, which our system specialists incorporate into the system, emerging with a more useful and productive product. Call center partners and an in-house team serve as a corporate testing ground for new enhancements; comprehensive testing in this live environment allows us to observe how products respond when applied to the rigors of an active program, before they are distributed to the wider client base.
Along the way, Noble has expanded its offerings and strengthened its market presence and intellectual properties with the addition of complementary brands and products from companies that share Noble’s core market strengths and corporate philosophies on innovation, people and service. These acquisitions have helped Noble Systems advance its commitment to providing the best in leading-edge contact center solutions for both Enterprise and SMB organizations.
Today, Noble Systems is a global leader in the customer communications industry, providing the world's best 'total solution value’ in Contact Center, Workforce Management, and Analytics technologies. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, and resource management tools for companies of all sizes, helping them convert their call centers into true profit centers. Through our premise, cloud, and innovative premise/cloud hybrid environments, Noble Systems currently serves as the technology vendor of choice for tens of thousands of agents at client sites around the world, powering millions of customer contacts each day. The worldwide Noble Systems network is headquartered in Atlanta, Georgia, and has more than 500 employees, including regional and international offices to serve the North American, APAC, LATAM and EMEA regions.
How do you differentiate yourself from other businesses in your category and area?
Noble Systems’ enterprise-class, state-of-the-art technology solution offers the best value and most features to deliver high-performance contact center management applications. Our flexible environment allows us to tailor solutions to meet the unique needs of each individual client. This translates to delivering a contact center suite that works within the scope of your business, rather than making you change your business to work with our product. Noble offers immediate return on investment with measurable results. By integrating with existing systems for a seamless solution without requiring an investment in time and money to rebuild processes or transfer data, our clients enjoy the benefits of increased productivity and reduced costs in a very short time frame. Some of the key differentiators between Noble Systems and our competitors include:
• A Single, Unified Platform and Long-term Stability – Our founder is still our CEO. Noble Systems has not undergone changes of ownership. Our components for inbound and outbound management, digital recording, universal queue, IVR, text-to-speech, WFM, and analytics are integrated to work in a single, unified platform. Noble provides the most complete and robust contact center portfolio of solutions designed to continuously measure, improve and align operational performance with the customer experience to increase customer loyalty and reduce cost of operations. Noble Systems is the #1 market leader for outbound technology for the past six years (Frost & Sullivan – 2018, 2017, 2016, 2015, 2014, 2013).
• Flexible Platforms Tailored to Client Needs – Noble Systems has developed our solution so that our clients may use our product as a turn-key solution or as a point solution to integrate into their existing enterprise systems. We offer a variety of deployment options, including local and distributed environments, as well as Premise, Cloud, and Hybrid platforms. The open design of our solutions allows integration with external applications to improve efficiencies and deliver a unified environment. With our ‘building block’ approach and scalability, companies can right-size their Noble platforms to fit their needs and to support their growth. We deliver on our promise and as a result have been growing from positive word of mouth for almost three decades.
• Unique Offerings for the Premise and Cloud Markets – Noble offers single-source both premise and cloud solutions designed to support mission critical requirements for today’s contact centers, including PCI-DSS-Ready Compliant platforms and PCI-DSS Certified datacenters. Our innovative premise/cloud hybrid model with ‘elastic capacity’ supports temporary expansion of agent seats or messaging campaigns, and provides flexible options for disaster recovery. And, we offer an easy migration strategy to convert from cloud to premise, or premise to cloud, as your needs change.
• Future-Proofed Technology – Noble protects our clients’ technology investments through a robust Intellectual Property program, targeted at securing our products for the future. Our in-house IP team works closely with employees to identify inventions and unique solutions, and contributing team members are recognized when a new patent is issued. This culture of innovation gives our clients the advantage of knowing that the technologies they rely on for their daily operations management are protected, and they benefit from the new features and applications that become available through these efforts. Today, our IP Portfolio has more than 195 patents, and is continually growing.
• Software Upgrades at No Charge – Noble Systems includes software upgrades at no additional cost as part of our standard maintenance fees.
• Top-Quality Client Support – No product stands alone, and support is a critical requirement for mission critical enterprise applications like a call center solution. The Noble CARE support team is based in Atlanta, in the same building as our training, engineering, sales, and service organization. Our clients have access to a team with over 500 man-years of experience in the call center business, as well as in Noble products – rather than sourcing our support to outside groups who are required to learn and understand multiple products built by different development organizations.
• Superior Client Relationships. Our commitment to client relationships has allowed us to grow our business largely through word-of-mouth and referrals. In our early years, user referrals generated almost 100% of our business, and they remain an integral part of our new business acquisition. We succeed through the success of our clients. Our SNUG, COFFee, and SNAP programs promote client interaction with our users around the world.
− SNUG (Select Noble Users Group) – Annual conferences that provide education, product expertise, networking, and best practices to help users get more from their systems, and discover new opportunities to improve productivity, efficiency, and performance – with a healthy dose of fun and entertainment.
− COFFee (Customer Open Feedback Forum) – Several times throughout the year, Noble offers an all-expenses paid experience to bring in a 10-12 people from different customers for an open dialogue with our executive staff, including our CEO. This small setting is an opportunity to share their triumphs and address challenges directly with our senior management team.
− SNAP (Select Noble Advisory Panel) – Our group of user advisors meet quarterly with our senior management team to discuss the user community, relevant applications, product development, operational challenges, and service delivery – with the objective of maintaining success aligned with industry demand. Members are assigned to regional panels and serve on an annual basis.
How many locations do you have and do you have plans to expand?
Noble Systems Americas: Atlanta - Georgia, Oklahoma City - OK, Austin - TX.
Noble Systems APAC: Melbourne - Australia, Sydney - Australia, Pasig City - Philippines, Singapore.
Noble Systems EMEA: Manchester - UK, Lyon - France, NOIDA - India, Dublin - Ireland, Krakow - Poland
Provide detailed directions to your location
1200 Ashwood Parkway, Suite 300
Atlanta, GA 30338-4747
Which areas do you service?
Noble Systems is the technology vendor of choice for outbound, inbound and blended applications at 2,000+ client sites worldwide, and is deployed on tens of thousands of stations to manage millions of customer contacts each day at leading financial institutions and financial services organizations, collection agencies and service bureaus, cable & media companies, retailers, healthcare providers, utilities, inbound service organizations, and more. The comprehensive Noble solutions enable enhanced customer interaction, giving companies the ability to increase and control the quantity and quality of their client communications tactics.
Noble Systems has installed our solutions on tens of thousands of agent desktops at 2,000+ client sites around the world.
Who owns your company or runs daily operations?
Noble Systems is built on a solid foundation of call center management experience. Our founder, Jim Noble, is a pioneer within the industry. He utilized early predictive dialing software in the operation of his own call centers and, realizing the benefits of automating the calling process, he began to focus on ways to improve the technologies.
Contact Noble Systems Corporation:
